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Home > Benefits > .Need Benefits Support? Ask Charlie!
.Need Benefits Support? Ask Charlie!
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NOW LIVE! We are excited to announce the launch of a new resource available at no cost to you through our partnership with the IMA Benefits Advocacy Center, aka Ask Charlie!

 

At LWG, our team members are our greatest asset, and we believe that supporting you goes beyond the workplace. We are committed to supporting your health and well-being, and that means making sure you and your family have the tools and guidance you need to navigate the complex world of health insurance. Ask Charlie is a benefits support team of licensed experts who can help LWG team members and covered dependents with benefit questions and offer real, personalized assistance to understand and utilize your LWG benefits.

 

Ask Charlie can offer support by:

  • Answering personalized benefits questions

  • Explain the value and functionality of your benefits

  • Benefits enrollment help

  • Navigate billing issues and assist in resolving insurance claims

  • Locating in-network providers

  • Helping facilitate authorizations

  • And much more!

 

This service is available to you at no cost. We encourage you to contact Ask Charlie for all your benefit-related questions by email: [email protected], or by phone: 800-688-6318 (M–F | 6 AM-4 PM PST / 7-5 PM MT / 8 AM-6 PM CST / 9 AM-7 PM EST).

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ESP-Ask_Charlie_EE_Flyer.pdf ENG_Ask_Charlie_EE_Flyer.pdf
Disclaimer:
This article provides general information and guidance and may not address every situation or state-specific requirement. It does not create a contract, guarantee, or promise of any specific outcome. Company policies, practices, and legal requirements may vary by state and may change over time. This article does not replace or supersede applicable laws or official Company policies, handbooks, manuals, or training materials.

Start with the LWG Knowledge Base
LWG offers a comprehensive library of HR resources, answers to common questions, and step-by-step how-to guides that are available to you anytime in the LWG Knowledge Base. Many questions can be resolved quickly by searching the Knowledge Base before submitting a ticket.

Need Help with Your Specific Situation? Contact HR
If you need clarification or personalized support, submit an HR request through HappyFox. To request a phone call, include “CALL REQUEST” in the subject line of your ticket and an HR team member will reach out.

Tips for Faster Support & Resolution
To help HR assist you as quickly and accurately as possible:
  • Select the most appropriate request category so your ticket is routed correctly.
  • Verify your contact information:
    • Your full name as it appears in Dayforce
    • Your phone number
    • Your email address
  • Include all relevant details, dates, and any supporting information.
  • Create and consistently use a HappyFox login to track requests, receive notifications, and keep communication in one place.
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