Welcome to the LWG Knowledge Base & HR Support Center!
This is your one-stop resource for HR information, answers to common questions, and helpful how-to guides designed to support you throughout your experience at LWG.
- START HERE: You must register for and log in to HappyFox to access the full LWG Knowledge Base, which contains our complete library of HR resources for team members.
- ACCESS THE KNOWLEDGE BASE: Many questions about payroll, timekeeping, benefits, time off, and policies can be answered quickly and conveniently.
- DOWNLOAD THE APP: The HappyFox Support app allows real-time updates and easy access on the go.
- NEED MORE HELP? If you still have questions or would prefer more personalized support, our HR team is happy to help. We care about our team members and want you to feel supported and confident every step of the way.
- SUBMIT A TICKET: https://leedswestgroups.happyfox.com/new/
- WORKPLACE CONCERN OR COMPLAINT: Use the LWG Workplace Concern/Complaint Form to file a concern or complaint with HR, including anonymously. It is also on the Dayforce HUB page.
Submitting a Ticket? Tips for Faster Support
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Select the most appropriate category so your request is routed correctly
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Use your name as it appears in Dayforce and the same email address that is on your Dayforce profile. This connects your ticket to your employee record.
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Include relevant details or dates to reduce follow-up questions
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To speak directly with HR, include “CALL REQUEST” in the subject line
