Welcome to the LWG Employee Support Center (HR & Payroll)!
This is your one-stop resource for HR and Payroll information, answers to common questions, and how-to guides.
- START HERE: You must register for and log in to HappyFox to access the full LWG Knowledge Base.
- ACCESS THE KNOWLEDGE BASE: Many questions about payroll, timekeeping, benefits, time off, and policies can be answered quickly and conveniently.
- DOWNLOAD THE APP: The HappyFox Support app gives you ticket updates on the go.
- NEED MORE HELP? If you still have questions or would like personal support, our team is happy to help. We want you to feel supported every step of the way.
- SUBMIT A TICKET
- ALREADY SUBMITTED? Reply to your confirmation email to add details or check on your request. A new ticket won’t move it faster.
- WORKPLACE CONCERN OR COMPLAINT: Use the LWG Workplace Concern/Complaint Form to file a concern or complaint with HR, including anonymously. It is also on the Dayforce HUB page.
Payroll questions: Pay, tax, garnishment, and time off questions go to our Payroll team. Choose the matching category, and your ticket goes straight to them.
Local support available: Your manager or local leader can often help right away with everyday questions, like Dayforce password resets. HR is always here when you need us.
Submitting a Ticket? Tips for Faster Support
- Select the most appropriate category so your request is routed correctly
- Use your name as it appears in Dayforce and the same email address that is on your Dayforce profile. This connects your ticket to your employee record.
- Include relevant details or dates to reduce follow-up questions
- Protect your privacy: don’t include Social Security numbers, bank account numbers, or medical details, and use your own email for personal matters. Store inboxes are not private.
- Prefer to talk it through? Say so in your ticket and include the best number and time to reach you.
