At Leeds West Groups (LWG), we expect every team member to uphold the highest standards of conduct in alignment with our values of safety, professionalism, integrity, and customer care. These expectations apply to all roles and locations.

Team members are expected to:

• Act with Integrity: Demonstrate honesty and fairness in all work activities. Use company time, tools, and resources responsibly.

• Model Ethical Business Practices: Conduct all business dealings lawfully, transparently, and with fairness. Avoid bribery, favoritism, conflicts of interest, or any misuse of position. Speak up if you observe unethical behavior, even when it does not violate a specific policy.

• Comply with Laws and Company Policies: Follow all applicable federal, state, and local laws, as well as internal policies and procedures, including but not limited to those governing safety, labor, privacy, consumer protection, and the environment.

• Disclose and Avoid Conflicts of Interest: Promptly report any outside, financial, or personal interests that could interfere with your responsibilities or decision-making at LWG. This includes outside jobs, competing businesses, or situations where personal benefit could influence your work. Written approval is required before engaging in any activity that may present a real or perceived conflict.

• Promote an Inclusive and Respectful Workplace: Treat all individuals with dignity. Create a culture free from discrimination, harassment, bullying, or retaliation.

• Demonstrate Professional Conduct: Maintain a respectful, dependable, and courteous presence at work. Your appearance, language, and behavior should reflect positively on LWG. Keep your work area clean, organized, and safe.

• Use Technology Responsibly: Use workplace communication tools professionally. Do not use company systems or personal devices to access, share, or store inappropriate, offensive, or unauthorized content. Do not download unauthorized software, disable security features, or bypass company technology safeguards. All team members must follow LWG’s data security, password, and cybersecurity protocols to protect company and customer information.

• Follow Substance-Free Workplace Rules: Arrive fit for duty. Comply with all drug and alcohol policies, including testing requirements.

• Protect Company Property and Systems: Use equipment, vehicles, and technology for work purposes only, unless prior written approval is granted by an authorized supervisor. Secure facilities, cash, vehicles, tools, and data appropriately.

• Safeguard Confidential Information: Protect sensitive information and share it only when authorized and necessary for business purposes.

• Follow All Safety Procedures: Wear required PPE, report hazards immediately, and participate in all safety training and protocols. Take action to protect yourself and others.

• Deliver Quality Service: Ensure inspections, documentation, and repairs are accurate and thorough. Take pride in your work.

• Support Customer Satisfaction: Communicate clearly and honestly with customers. Provide solutions that are safe, transparent, and aligned with their needs.

• Foster Team Collaboration: Engage respectfully with coworkers. Value diverse perspectives and contribute to shared goals.

• Embrace Feedback and Growth: Seek opportunities to learn, accept constructive feedback, and support continuous improvement across the organization.

• Cooperate with Investigations and Reviews: Participate fully and truthfully in any company investigation. Protect the integrity of the process.