Quick Answer
The LWG Knowledge Base is available through HappyFox and can be accessed once you register for and log in to a HappyFox account. After signing in, you will have access to LWG’s full library of HR resources, answers to common questions, and step-by-step guides, available to all LWG at anytime.
Why Use the LWG Knowledge Base?
The Knowledge Base is designed to give you fast, self-service access to helpful information, including:
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Payroll, timekeeping, and pay-related FAQs
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Benefits, PTO, and leave information
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Workplace policies, safety practices, and general expectations
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How-to guides for Dayforce and HR processes
Many common questions can be answered instantly without needing to submit a ticket.
Why Register for a HappyFox Account?
Creating a HappyFox account gives you additional benefits:
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Full access to the LWG Knowledge Base (available only to logged-in users)
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Centralized communication history so you can easily track past questions and responses
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Faster notifications when HR responds to your request
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Secure, organized access to all your HR communications
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On-the-go access to HR support through the HappyFox mobile app
How to Register for a HappyFox Account
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Visit the HappyFox portal: https://leedswestgroups.happyfox.com/
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Select Register
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Enter your name (as it is in Dayforce, no nicknames please), personal email address and required information
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Create your login credentials and complete registration
Once logged in, you will automatically have access to the LWG Knowledge Base and ticketing system.
Accessing the LWG HR Knowledge Base
After registering and signing in:
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Visit the Knowledge Base directly at: https://leedswestgroups.happyfox.com/kb/
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Browse articles by topic or use the search bar to quickly find answers
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Open and read articles anytime. No ticket required!
Download the HappyFox Mobile App
For even easier access:
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Search “HappyFox Support” in the App Store or Google Play
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Receive real-time updates and notifications
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Respond to HR messages quickly
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Access your ticket history and Knowledge Base articles on the go
