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REMINDER: Register or log in to your HappyFox account to gain access to ALL LWG Knowledge Base information. 

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Home > .Start Here > How Do I Access the LWG Knowledge Base?
How Do I Access the LWG Knowledge Base?
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Quick Answer

The LWG Knowledge Base is available through HappyFox and can be accessed once you register for and log in to a HappyFox account. After signing in, you will have access to LWG’s full library of HR resources, answers to common questions, and step-by-step guides, available to all LWG at anytime.

 

Why Use the LWG Knowledge Base?

The Knowledge Base is designed to give you fast, self-service access to helpful information, including:

  • Payroll, timekeeping, and pay-related FAQs

  • Benefits, PTO, and leave information

  • Workplace policies, safety practices, and general expectations

  • How-to guides for Dayforce and HR processes

Many common questions can be answered instantly without needing to submit a ticket.

 

Why Register for a HappyFox Account?

Creating a HappyFox account gives you additional benefits:

  • Full access to the LWG Knowledge Base (available only to logged-in users)

  • Centralized communication history so you can easily track past questions and responses

  • Faster notifications when HR responds to your request

  • Secure, organized access to all your HR communications

  • On-the-go access to HR support through the HappyFox mobile app

 

How to Register for a HappyFox Account

  1. Visit the HappyFox portal: https://leedswestgroups.happyfox.com/

  2. Select Register

  3. Enter your name (as it is in Dayforce, no nicknames please), personal email address and required information

  4. Create your login credentials and complete registration

  5. Log in to your HappyFox account

Once logged in, you will automatically have access to the LWG Knowledge Base and ticketing system.

 

Accessing the LWG HR Knowledge Base

After registering and signing in:

 

Download the HappyFox Mobile App

For even easier access:

  • Search “HappyFox Support” in the App Store or Google Play

  • Receive real-time updates and notifications

  • Respond to HR messages quickly

  • Access your ticket history and Knowledge Base articles on the go

 

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Disclaimer:
This article provides general information and guidance and may not address every situation or state-specific requirement. It does not create a contract, guarantee, or promise of any specific outcome. Company policies, practices, and legal requirements may vary by state and may change over time. This article does not replace or supersede applicable laws or official Company policies, handbooks, manuals, or training materials.

Start with the LWG Knowledge Base
LWG offers a comprehensive library of HR resources, answers to common questions, and step-by-step how-to guides that are available to you anytime in the LWG Knowledge Base. Many questions can be resolved quickly by searching the Knowledge Base before submitting a ticket.

Need Help with Your Specific Situation? Contact HR
If you need clarification or personalized support, submit an HR request through HappyFox. To request a phone call, include “CALL REQUEST” in the subject line of your ticket and an HR team member will reach out.

Tips for Faster Support & Resolution
To help HR assist you as quickly and accurately as possible:
  • Select the most appropriate request category so your ticket is routed correctly.
  • Verify your contact information:
    • Your full name as it appears in Dayforce
    • Your phone number
    • Your email address
  • Include all relevant details, dates, and any supporting information.
  • Create and consistently use a HappyFox login to track requests, receive notifications, and keep communication in one place.
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