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How Is PTO Pay Calculated?
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Quick Answer

PTO pay is calculated based on your pay type and the number of PTO hours approved and used. How PTO hours are entered and paid differs for hourly, commission, and salaried (exempt) team members. The official LWG Paid Time Off Policy governs all PTO rules, eligibility, conditions, and usage requirements.

 

How PTO Pay Is Calculated by Pay Type

Hourly Team Members

  • Hourly team members may enter the exact number of PTO hours needed for a day (for example, 2 hours, 4 hours, or 8 hours).

  • PTO is paid at your regular hourly rate.

  • Calculation: Hourly rate × PTO hours used

  • Example: If your hourly rate is $20 and you use 4 hours of PTO, you will be paid $80 in PTO.

 

Commission-Based Team Members

  • Commission-based team members may also enter the exact number of PTO hours needed for a day.

  • PTO is paid using an effective hourly rate, calculated from a rolling 12-month average of eligible earnings divided by eligible hours.

  • Eligible earnings and hours used in the calculation only include:

    • Regular earnings & hours

    • Overtime earnings & hours

    • Overtime premium & hours

    • Commission earnings

  • The effective rate is multiplied by the number of PTO hours taken.

  • Bonuses of any kind (including spiffs, prior PTO, or holiday pay) are excluded from the effective rate calculation.

 

Salaried (Exempt) Team Members

  • Salaried team members use PTO in full-day increments only.

  • PTO is applied as 8 hours for a full day missed.

  • Exempt team members must miss a full day of work to use PTO.

 

Important PTO Notes

  • PTO must be submitted and approved in Dayforce to be paid.

  • PTO is only paid up to your available accrued balance.

  • PTO does not count as hours worked for overtime calculations.

  • PTO usage and balances are tracked in Dayforce for reporting and recordkeeping.

  • All PTO usage is subject to policy terms, scheduling requirements, and supervisory approval.


 

Need More Help? Contact HR

LWG offers a full library of HR-related information, team member resources, answers to common questions, and step-by-step how-to guides that are available to you at any time in the LWG Knowledge Base: https://leedswestgroups.happyfox.com/

 

If you still have questions or would like more personalized support, our HR team is happy to help. We care about our team members and want you to feel supported and confident every step of the way. Please do not hesitate to reach out.

 

How to Reach the HR Team

You can contact HR anytime by submitting a ticket through HappyFox: https://leedswestgroups.happyfox.com/new/

If you would like to speak directly with a member of the HR team, please include “CALL REQUEST” in the subject line of your ticket, and we will be happy to connect with you.

 

Tips for Faster Support & Resolution

To help us assist you as quickly and efficiently as possible, please keep the following in mind when submitting a ticket:

  • Select the most appropriate category associated with your inquiry so it is routed correctly.

  • Double-check your contact information before submitting:

    • Your full name as it appears in Dayforce (no nicknames, please)

    • Your phone number

    • Your email address
      Accurate contact details help us identify and reach you quickly.

  • Include all relevant details, dates, and any supporting information associated with your question or request. This helps reduce follow-up questions and allows us to research or resolve your request more efficiently.

  • Create a HappyFox login and use it consistently when reaching out. This allows you to:

    • Track your requests and past communications

    • Receive faster notifications when responses are posted

    • Keep all related information in one place

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