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Home > Payroll > Benefits, Paid Time Off, & Holiday Pay > How Can I Make Sure My Holiday Pay Is Processed Correctly?
How Can I Make Sure My Holiday Pay Is Processed Correctly?
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Quick Answer

You can help ensure your holiday pay is processed correctly by keeping your schedule, time punches, and time-off requests accurate in Dayforce, and by communicating promptly with your supervisor if something does not look right before the pay period ends.

 

Holiday pay is determined based on system data in Dayforce, so accuracy and timely communication are key.

 

Holiday Pay Eligibility Basics

To be eligible for holiday pay, all of the following conditions must be met:

  • You are a regular, full-time nonexempt team member who has completed 90 consecutive days of employment.

  • You have an Active employment status in Dayforce on the holiday date.

  • You work your last scheduled shift before the holiday and your first scheduled shift after the holiday, unless you have approved time off.

  • You are not on unpaid leave on the holiday.

  • Holiday pay is not counted as hours worked for overtime. Only actual hours worked count toward overtime.

Dayforce automatically reviews schedules and time worked around the holiday to determine eligibility and holiday pay outcomes.

 

What You Can Do to Help Prevent Issues

To avoid missed or delayed holiday pay, we recommend the following best practices:

  • Check your schedule in Dayforce before and after the holiday to make sure it is accurate.

  • Work your scheduled shifts unless you have approved time off.

  • Clock in and out correctly for every shift.

  • Submit PTO or time-off requests early and confirm they are approved in Dayforce.

 

If Something Doesn’t Look Right

If you believe your holiday pay may be missing or incorrect:

  1. Review your schedule, time punches, and pay statement in Dayforce.

  2. Talk with your supervisor as soon as possible to review the situation.

  3. If additional support is needed, contact HR for assistance.

 

Important Reminder

Holiday pay is based on the information in Dayforce before payroll is processed. If an issue is identified after payroll has closed, any correction will be processed on the next regularly scheduled pay run.

 

Keeping your information accurate and addressing concerns early helps ensure timely and correct pay.


 

Need More Help? Contact HR

LWG offers a full library of HR-related information, team member resources, answers to common questions, and step-by-step how-to guides that are available to you at any time in the LWG Knowledge Base: https://leedswestgroups.happyfox.com/

 

If you still have questions or would like more personalized support, our HR team is happy to help. We care about our team members and want you to feel supported and confident every step of the way. Please do not hesitate to reach out.

 

How to Reach the HR Team

You can contact HR anytime by submitting a ticket through HappyFox: https://leedswestgroups.happyfox.com/new/

If you would like to speak directly with a member of the HR team, please include “CALL REQUEST” in the subject line of your ticket, and we will be happy to connect with you.

 

Tips for Faster Support & Resolution

To help us assist you as quickly and efficiently as possible, please keep the following in mind when submitting a ticket:

  • Select the most appropriate category associated with your inquiry so it is routed correctly.

  • Double-check your contact information before submitting:

    • Your full name as it appears in Dayforce (no nicknames, please)

    • Your phone number

    • Your email address
      Accurate contact details help us identify and reach you quickly.

  • Include all relevant details, dates, and any supporting information associated with your question or request. This helps reduce follow-up questions and allows us to research or resolve your request more efficiently.

  • Create a HappyFox login and use it consistently when reaching out. This allows you to:

    • Track your requests and past communications

    • Receive faster notifications when responses are posted

    • Keep all related information in one place

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