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Home > Payroll > Direct Deposit & Banking > My Payroll Funds Are Not in My Bank Account on Payday. What Do I Do Next?
My Payroll Funds Are Not in My Bank Account on Payday. What Do I Do Next?
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At Leeds West Groups, we understand how important it is for payroll funds to be delivered accurately and on time. Most payroll funding issues are related to bank processing timing or direct deposit setup, and many resolve quickly once the correct steps are followed.

 

Quick Answer
Payroll funding times vary by banking institution. Please allow your bank until 12:00 PM local time on payday to post your direct deposit before taking next steps.

 

What to Do If Your Funds Are Not Available by 12:00 PM

  1. Confirm your direct deposit information in Dayforce
    Verify your routing number, account number, and account type are entered correctly.

  2. If the information is correct, contact your bank
    Ask your bank if the funds are pending or why the deposit has not yet been released.

  3. If the information is incorrect, update it immediately & Contact HR
    After updating your direct deposit, submit a ticket to HR for further assistance.

 

How to Update Direct Deposit in Dayforce

  1. Log in to Dayforce using the app or web login.

  2. Select the Menu (☰ icon) in the top left corner.

  3. Select Profile.

  4. Select the Forms tab at the top of the Profile page.

  5. Complete and submit the Direct Deposit form.

 

Important Reminder

It is extremely important to carefully verify all direct deposit information when entering it into Dayforce. Incorrect routing or account numbers will result in delayed payroll funding.


 

Need More Help? Contact HR

LWG offers a full library of HR-related information, team member resources, answers to common questions, and step-by-step how-to guides that are available to you at any time in the LWG Knowledge Base: https://leedswestgroups.happyfox.com/

 

If you still have questions or would like more personalized support, our HR team is happy to help. We care about our team members and want you to feel supported and confident every step of the way. Please do not hesitate to reach out.

 

How to Reach the HR Team

You can contact HR anytime by submitting a ticket through HappyFox: https://leedswestgroups.happyfox.com/new/

If you would like to speak directly with a member of the HR team, please include “CALL REQUEST” in the subject line of your ticket, and we will be happy to connect with you.

 

Tips for Faster Support & Resolution

To help us assist you as quickly and efficiently as possible, please keep the following in mind when submitting a ticket:

  • Select the most appropriate category associated with your inquiry so it is routed correctly.

  • Double-check your contact information before submitting:

    • Your full name as it appears in Dayforce (no nicknames, please)

    • Your phone number

    • Your email address
      Accurate contact details help us identify and reach you quickly.

  • Include all relevant details, dates, and any supporting information associated with your question or request. This helps reduce follow-up questions and allows us to research or resolve your request more efficiently.

  • Create a HappyFox login and use it consistently when reaching out. This allows you to:

    • Track your requests and past communications

    • Receive faster notifications when responses are posted

    • Keep all related information in one place

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