At Leeds West Groups (LWG), we make every effort to ensure payroll is processed accurately and on time. We understand how important timely and accurate pay is to our team members, and we take payroll accuracy seriously.

Quick Answer:

If you believe your paycheck is incorrect, please start by reviewing your pay statement in Dayforce. If something still does not look right, notify your supervisor and submit a Payroll inquiry through HappyFox as soon as possible.

Steps to Take

1. Review your pay statement in Dayforce
   Check your hours worked, pay rate, deductions, bank account information, and any bonuses or additional earnings to make sure everything looks accurate. For taxation reasons, bonus checks are processed as secondary checks and are not included on regular paychecks. Please confirm that you do not see a second check in your Earning Statements that reflects the additional pay expected. 

2. Talk with your supervisor
   Your direct supervisor can help confirm time entries, schedules, system approvals, and production/commission amounts in the Point of Sale system that may impact your pay.

3. Submit a Payroll ticket in HappyFox
   Submit your inquiry under the Payroll category and include as much detail as possible, such as:

   • The pay period in question

   • What you believe is incorrect

   • Any screenshots or supporting details (if available)

   • IMPORTANT NOTE: Providing clear details is extremely important and helps the HR team review and resolve the issue more quickly. Missing information or details may result in additional follow-up and longer resolution times.

How to Review Your Pay Statement in Dayforce

1. Log in to Dayforce using the Dayforce app or web login.

2. From the Main Menu, select Earnings.

3. Pay Statements will appear under the Earning Statements tab of the Earnings page.

4. Select the blue hyperlink for the pay date you want to review (if needed, you can expand and collapse months by selecting the > icons to the left of each Month, or you can use the date range filters to adjust the date range visible on the page)

5. Review the details on your pay statement, including:

   • Personal Information: Legal name, employee #, address, pay period and pay date information, and tax elections.

   • Earnings: Hours, pay rates, overtime, bonuses, or other pay types

   • Deductions: Benefits, taxes, and other withholdings

   • Net Pay: The amount deposited after deductions

6. If needed, use View Details (if available) to expand line items for more information.