You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
You are viewing the article in preview mode. It is not live at the moment.

REMINDER: Register or log in to your HappyFox account to gain access to ALL LWG Knowledge Base information. 

announcement close button
Home > Payroll > Payroll Issues & Support > Who Should I Ask If I Have Questions About My Paycheck?
Who Should I Ask If I Have Questions About My Paycheck?
print icon

At Leeds West Groups, we want team members to feel confident in understanding their pay and knowing where to go when questions come up.

 

Quick Answer
Your first point of contact for paycheck questions should be your supervisor. Supervisors can help review time entries, schedules, Point-of-Sale production/commission data, system, approvals, pay calculations, and other pay details with you.

 

How Paycheck Questions Are Typically Handled

  1. Start with your supervisor
    Your supervisor can walk through your pay statement with you and help determine whether the question is related to time worked, scheduling, commissions, approvals, or something else.

  2. Review your pay statement in Dayforce together
    Many paycheck questions can be resolved by reviewing earnings, deductions, and pay details directly in Dayforce.

  3. Escalate to HR when needed
    If your supervisor determines the concern may require HR or Payroll review, they will help guide next steps or advise you to submit a Payroll ticket in HappyFox

 

How to Review Your Pay Statement in Dayforce

  1. Log in to Dayforce using the Dayforce app or web login.

  2. From the Main Menu, select Earnings.

  3. Pay Statements will appear under the Earning Statements tab of the Earnings page.

  4. Select the blue hyperlink for the pay date you want to review (if needed, you can expand and collapse months by selecting the > icons to the left of each Month, or you can use the date range filters to adjust the date range visible on the page)

  5. Review the details on your pay statement, including:

    • Personal Information: Legal name, employee #, address, pay period and pay date information, and tax elections.

    • Earnings: Hours, pay rates, overtime, bonuses, or other pay types

    • Deductions: Benefits, taxes, and other withholdings

    • Net Pay: The amount deposited after deductions

 

Related Resource

 

Tags

Disclaimer:
This article provides general information and guidance and may not address every situation or state-specific requirement. It does not create a contract, guarantee, or promise of any specific outcome. Company policies, practices, and legal requirements may vary by state and may change over time. This article does not replace or supersede applicable laws or official Company policies, handbooks, manuals, or training materials.

Start with the LWG Knowledge Base
LWG offers a comprehensive library of HR resources, answers to common questions, and step-by-step how-to guides that are available to you anytime in the LWG Knowledge Base. Many questions can be resolved quickly by searching the Knowledge Base before submitting a ticket.

Need Help with Your Specific Situation? Contact HR
If you need clarification or personalized support, submit an HR request through HappyFox. To request a phone call, include “CALL REQUEST” in the subject line of your ticket and an HR team member will reach out.

Tips for Faster Support & Resolution
To help HR assist you as quickly and accurately as possible:
  • Select the most appropriate request category so your ticket is routed correctly.
  • Verify your contact information:
    • Your full name as it appears in Dayforce
    • Your phone number
    • Your email address
  • Include all relevant details, dates, and any supporting information.
  • Create and consistently use a HappyFox login to track requests, receive notifications, and keep communication in one place.
close button
scroll to top icon