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Home > Workplace Safety & Injury Reporting > What Is LWG’s Open Door Policy?
What Is LWG’s Open Door Policy?
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Quick Answer

Leeds West Groups encourages open, honest communication. If you have a question, concern, idea, or are bothered by a workplace concern or job-related situation, you are encouraged to speak with your supervisor or Human Resources.

 

What the Open Door Policy Means

LWG is committed to fostering a work environment where team members feel comfortable speaking up. Open communication helps resolve concerns early, strengthen working relationships, and support a positive workplace culture.

 

You are encouraged to use the Open Door Policy to:

  • Ask questions or seek clarification

  • Address concerns or complaints

  • Discuss job-related issues or challenges

  • Share ideas for improving efficiency, productivity, cost savings, or safety

  • Provide feedback or suggestions

 

Who You Can Talk To

  • Your Supervisor: Often the best first point of contact and can help address many issues quickly.

  • Human Resources: Available if you are uncomfortable speaking with your supervisor, if the issue involves policy concerns, or if additional support is needed. You may reach out to HR directly at any time.

 

Important Reminders

  • Open communication is encouraged and supported.

  • You will not be retaliated against for raising concerns in good faith.

  • Early communication often leads to faster and more effective solutions.


 

Need More Help? Contact HR

LWG offers a full library of HR-related information, team member resources, answers to common questions, and step-by-step how-to guides that are available to you at any time in the LWG Knowledge Base: https://leedswestgroups.happyfox.com/

 

If you still have questions or would like more personalized support, our HR team is happy to help. We care about our team members and want you to feel supported and confident every step of the way. Please do not hesitate to reach out.

 

How to Reach the HR Team

You can contact HR anytime by submitting a ticket through HappyFox: https://leedswestgroups.happyfox.com/new/

If you would like to speak directly with a member of the HR team, please include “CALL REQUEST” in the subject line of your ticket, and we will be happy to connect with you.

 

Tips for Faster Support & Resolution

To help us assist you as quickly and efficiently as possible, please keep the following in mind when submitting a ticket:

  • Select the most appropriate category associated with your inquiry so it is routed correctly.

  • Double-check your contact information before submitting:

    • Your full name as it appears in Dayforce (no nicknames, please)

    • Your phone number

    • Your email address
      Accurate contact details help us identify and reach you quickly.

  • Include all relevant details, dates, and any supporting information associated with your question or request. This helps reduce follow-up questions and allows us to research or resolve your request more efficiently.

  • Create a HappyFox login and use it consistently when reaching out. This allows you to:

    • Track your requests and past communications

    • Receive faster notifications when responses are posted

    • Keep all related information in one place

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