Who Do I Reach Out to If I Need Help With My Benefits?

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Quick Answer

If you need help with your benefits, our HR team is your primary point of contact.

How HR Can Help

HR can assist with:

Benefit eligibility questions
Enrollment windows and deadlines
Qualifying life events and required documentation
Coverage effective dates and end dates
COBRA and benefit continuation questions
Navigating benefits in Dayforce
General benefits, education, and clarification

Important Limitations

While HR is here to support you, there are certain things HR cannot do:

HR cannot advise you on which benefit plans to choose or what elections are best for your personal situation.
HR cannot provide tax, legal, or medical advice related to benefit selections.

Tags

Health Insurance (14) Vision Insurance (11) Dental Insurance (11)

Disclaimer:
This article provides general information and guidance and may not address every situation or state-specific requirement. It does not create a contract, guarantee, or promise of any specific outcome. Company policies, practices, and legal requirements may vary by state and may change over time. This article does not replace or supersede applicable laws or official Company policies, handbooks, manuals, or training materials.

Start with the LWG Knowledge Base
LWG offers a comprehensive library of HR resources, answers to common questions, and step-by-step how-to guides that are available to you anytime in the LWG Knowledge Base. Many questions can be resolved quickly by searching the Knowledge Base before submitting a ticket.

Need Help with Your Specific Situation? Contact HR
If you need clarification or personalized support, submit an HR request through HappyFox. To request a phone call, include “CALL REQUEST” in the subject line of your ticket and an HR team member will reach out.

Tips for Faster Support & Resolution
To help HR assist you as quickly and accurately as possible:

Select the most appropriate request category so your ticket is routed correctly.
Verify your contact information:
- Your full name as it appears in Dayforce
- Your phone number
- Your email address
Include all relevant details, dates, and any supporting information.
Create and consistently use a HappyFox login to track requests, receive notifications, and keep communication in one place.