Who Should I Talk to First If I Have a Work-Related Concern?

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Quick Answer

Your direct supervisor is your first point of contact for most work-related questions or concerns. HR is always available if you need additional support.

Why Start With Your Supervisor

Supervisors can often:

Address concerns quickly
Clarify expectations
Help resolve issues at the team level
Provide guidance and support

Open communication helps prevent misunderstandings and supports a positive workplace.

When to Contact HR Directly

You should contact HR if:

You are uncomfortable speaking with your supervisor
The issue involves harassment, discrimination, safety, or policy concerns
The issue was not resolved at the supervisor level

Need More Help? Contact HR

LWG offers a full library of HR-related information, team member resources, answers to common questions, and step-by-step how-to guides that are available to you at any time in the LWG Knowledge Base: https://leedswestgroups.happyfox.com/

If you still have questions or would like more personalized support, our HR team is happy to help. We care about our team members and want you to feel supported and confident every step of the way. Please do not hesitate to reach out.

How to Reach the HR Team

You can contact HR anytime by submitting a ticket through HappyFox: https://leedswestgroups.happyfox.com/new/

If you would like to speak directly with a member of the HR team, please include “CALL REQUEST” in the subject line of your ticket, and we will be happy to connect with you.

Tips for Faster Support & Resolution

To help us assist you as quickly and efficiently as possible, please keep the following in mind when submitting a ticket:

Select the most appropriate category associated with your inquiry so it is routed correctly.
Double-check your contact information before submitting:
- Your full name as it appears in Dayforce (no nicknames, please)
- Your phone number
- Your email address
  Accurate contact details help us identify and reach you quickly.
Include all relevant details, dates, and any supporting information associated with your question or request. This helps reduce follow-up questions and allows us to research or resolve your request more efficiently.
Create a HappyFox login and use it consistently when reaching out. This allows you to:
- Track your requests and past communications
- Receive faster notifications when responses are posted
- Keep all related information in one place