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Home > Benefits > Employee Assistance Program (EAP) > What Is the Employee Assistance Program (EAP) and How Can It Help Me?
What Is the Employee Assistance Program (EAP) and How Can It Help Me?
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Quick Answer

LWG offers two confidential Employee Assistance Programs (EAPs) that provide free support, counseling, and resources to help you navigate personal, family, financial, legal, and work-related challenges. Support is available 24/7 and is completely confidential.

 

What Is an Employee Assistance Program (EAP)?

An EAP is a free and confidential support service designed to help you manage life’s challenges. Whether you are dealing with stress, mental health concerns, family or relationship issues, life transitions, or need guidance on financial or legal matters, EAPs connect you with professional support and resources.

 

EAP services are available to:

  • You

  • Your immediate family members

 

LWG’s Employee Assistance Programs

LWG provides access to two EAP options, depending on your benefits enrollment status. Both programs offer three complimentary counseling sessions per employee, along with additional tools, referrals, and resources if needed.

 

Cigna EAP

  • Available to team members actively enrolled in Cigna insurance through LWG

  • 24/7 live assistance: 877-231-1492 (or the number on your Cigna ID card)

  • Online access: www.myCigna.com

  • Additional details are available in the attached Cigna EAP flyer

 

The Standard EAP

  • Available to all LWG team members, regardless of benefits enrollment

  • 24/7 live assistance: 888-293-6948

  • Online access: www.healthadvocate.com/standard3

  • Additional details are available in attached The Standard EAP flyer

 

Why Should I Use the EAP?

  • Confidential Support: Your privacy is always protected. LWG does not receive details about who uses EAP services or why.

  • No Cost: Services are provided at no charge to you or your immediate family.

  • 24/7 Availability: Help is available anytime, day or night.

  • Comprehensive Resources: Support includes mental health counseling, stress management, family and relationship support, financial guidance, legal resources, and more.

 

A Reminder About Support

We encourage you to take advantage of these valuable resources whenever you need support. You are not alone. Whether you are navigating stress, managing family responsibilities, facing personal challenges, or simply need guidance, these programs are here to support your well-being at work and at home.

 

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Attachments

Cigna_EAP_Flyer.pdf The_Standard_EAP_Flyer.pdf

Need More Help? Contact HR

LWG offers a full library of HR-related information, team member resources, answers to common questions, and step-by-step how-to guides that are available to you at any time in the LWG Knowledge Base: https://leedswestgroups.happyfox.com/

 

If you still have questions or would like more personalized support, our HR team is happy to help. We care about our team members and want you to feel supported and confident every step of the way. Please do not hesitate to reach out.

 

How to Reach the HR Team

You can contact HR anytime by submitting a ticket through HappyFox: https://leedswestgroups.happyfox.com/new/

If you would like to speak directly with a member of the HR team, please include “CALL REQUEST” in the subject line of your ticket, and we will be happy to connect with you.

 

Tips for Faster Support & Resolution

To help us assist you as quickly and efficiently as possible, please keep the following in mind when submitting a ticket:

  • Select the most appropriate category associated with your inquiry so it is routed correctly.

  • Double-check your contact information before submitting:

    • Your full name as it appears in Dayforce (no nicknames, please)

    • Your phone number

    • Your email address
      Accurate contact details help us identify and reach you quickly.

  • Include all relevant details, dates, and any supporting information associated with your question or request. This helps reduce follow-up questions and allows us to research or resolve your request more efficiently.

  • Create a HappyFox login and use it consistently when reaching out. This allows you to:

    • Track your requests and past communications

    • Receive faster notifications when responses are posted

    • Keep all related information in one place

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