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Home > Supervisor & Manager Resources > At the Shop: What Always Routes to HR
At the Shop: What Always Routes to HR
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Quick Answer
Certain requests and situations must always be routed to HR the same day. Don't respond, sign, or promise anything. Many of these carry time-sensitive legal deadlines. When in doubt, send it to HR.

 

Always Route to HR:

  • Employee verifications and reference checks 
  • Personnel records requests 
  • Legal documentation and official notices, such as  subpoenas, summons, government agency communications, lawsuits or threats of litigation, garnishments 
  • Employee-related documentation, such as performance/corrective action, identification, medical, workers' comp, accommodation or leave, separation, pay-related, investigation-related, witness statements 
  • Law enforcement inquiries about an employee, and process servers
  • Outside threats made against people or property
  • Media requests, such as news coverage, statement requests, etc. 

 

Two Rules to Remember

  • Don't respond, sign, or promise anything. Route it to HR via a ticket submission the same day. Many of these are time-sensitive and carry legal deadlines.
  • When in doubt, send it to HR. Anything that looks official, legal, or government-issued, or that you're just unsure about, goes to HR.
Disclaimer:
This article provides general information and guidance and may not address every situation or state-specific requirement. It does not create a contract, guarantee, or promise of any specific outcome. Company policies, practices, and legal requirements may vary by state and may change over time. This article does not replace or supersede applicable laws or official Company policies, handbooks, manuals, or training materials.

Start with the LWG Knowledge Base
LWG offers a comprehensive library of HR resources, answers to common questions, and step-by-step how-to guides that are available to you anytime in the LWG Knowledge Base. Many questions can be resolved quickly by searching the Knowledge Base before submitting a ticket.

Need Help with Your Specific Situation? Contact HR
If you need clarification or personalized support, submit an HR request through HappyFox. To request a phone call, include “CALL REQUEST” in the subject line of your ticket and an HR team member will reach out.

Tips for Faster Support & Resolution
To help HR assist you as quickly and accurately as possible:
  • Select the most appropriate request category so your ticket is routed correctly.
  • Verify your contact information:
    • Your full name as it appears in Dayforce
    • Your phone number
    • Your email address
  • Include all relevant details, dates, and any supporting information.
  • Create and consistently use a HappyFox login to track requests, receive notifications, and keep communication in one place.
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