Quick Answer

Managers and supervisors are expected to use the LWG Knowledge Base as the first and primary resource when supporting team members with HR, payroll, benefits, timekeeping, safety, and workplace questions.

What Managers Should Do

• Reference the LWG Knowledge Base before answering questions.

• Share or walk through relevant articles with team members.

• Reinforce correct processes rather than creating workarounds.

• Use the Knowledge Base to route issues appropriately.

What Managers Must Not Do

• Interpret laws or benefits coverage.

• Promise outcomes, approvals, or timelines.

• Provide guidance that conflicts with published articles, policies, laws, or HR direction.

Why This Matters to Operations

Consistent use of the LWG Knowledge Base creates operational clarity and efficiency across all locations. When managers rely on one source of reliable information, teams receive accurate information the first time, which reduces confusion, repeat questions, misinformation and unnecessary escalations.

Using the Knowledge Base correctly:

• Prevents rework and administrative drain caused by correcting misinformation or informal promises.

• Improves team member self-sufficiency, reducing interruptions that pull managers away from sales, service, and leadership responsibilities.

• Protects payroll, scheduling, and staffing workflows by reinforcing correct processes instead of workarounds.

• Reduces compliance and legal risk, which can lead to costly corrections, delays, or penalties.

• Keeps managers focused on driving results, not troubleshooting avoidable issues or fixing downstream problems.

In short, the Knowledge Base is a tool that supports operational efficiency, enhancing productivity, consistency, and performance across the business.