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Home > .Start Here > How is the LWG Knowledge Base Organized?
How is the LWG Knowledge Base Organized?
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Quick Answer

The LWG Knowledge Base is organized by topic to make it easy to find information related to HR, payroll, benefits, timekeeping, workplace expectations, and safety.

 

Section Overview

Here is a general guide to where information lives:

  • Start Here: General guidance, how to get help, and how to use the Knowledge Base, and more.

  • Dayforce System: How-to articles for using Dayforce, including system access and navigation, and more.

  • Payroll: Pay schedules, pay statements, deductions, taxes, and payroll processes, and more.

  • Time & Attendance: Clocking in and out, time edits, overtime, timekeeping rules, time away from work, leaves of absence, and more.

  • Benefits: Health, dental, vision, retirement, EAP, and enrollment information, and more.

  • Employment: Job status, changes, accommodations, and employment-related policies, and more.

  • Career Growth & Professional Development: Training opportunities, certifications, and professional development resources, and more.

  • Workplace Conduct & Professional Standards: Behavioral expectations, professionalism, and workplace policies, and more.

  • Workplace Safety & Injury Reporting: Safety expectations, injury reporting, and return-to-work guidance, and more.

  • Supervisor & Manager Resources: Resources intended for leaders and supervisors only, and more.

 

How to Navigate Articles

  • Use search if you know a keyword

  • Browse sections and sub-sections for broader topics

  • Look for tags on articles to find related information

  • Follow linked articles for additional details

  • Many articles are cross-linked to guide you to the right place.

Disclaimer:
This article provides general information and guidance and may not address every situation or state-specific requirement. It does not create a contract, guarantee, or promise of any specific outcome. Company policies, practices, and legal requirements may vary by state and may change over time. This article does not replace or supersede applicable laws or official Company policies, handbooks, manuals, or training materials.

Start with the LWG Knowledge Base
LWG offers a comprehensive library of HR resources, answers to common questions, and step-by-step how-to guides that are available to you anytime in the LWG Knowledge Base. Many questions can be resolved quickly by searching the Knowledge Base before submitting a ticket.

Need Help with Your Specific Situation? Contact HR
If you need clarification or personalized support, submit an HR request through HappyFox. To request a phone call, include “CALL REQUEST” in the subject line of your ticket and an HR team member will reach out.

Tips for Faster Support & Resolution
To help HR assist you as quickly and accurately as possible:
  • Select the most appropriate request category so your ticket is routed correctly.
  • Verify your contact information:
    • Your full name as it appears in Dayforce
    • Your phone number
    • Your email address
  • Include all relevant details, dates, and any supporting information.
  • Create and consistently use a HappyFox login to track requests, receive notifications, and keep communication in one place.
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