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Home > .Start Here > Before You Submit an HR Ticket
Before You Submit an HR Ticket
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Quick Answer

Before submitting an HR ticket, please check the LWG Knowledge Base to see if your question already has an answer. Many common questions can be resolved immediately by reviewing the appropriate article.

 

Why We Ask You to Check the Knowledge Base First

  • Faster answers for you

  • Fewer delays caused by back-and-forth questions

  • Allows HR to prioritize time-sensitive and complex requests

  • Ensures consistent and accurate information for everyone

 

Common Questions That Usually Do Not Require a Ticket

  • How to access pay statements or tax forms

  • How to clock in or correct time punches

  • Pay schedules and payroll timelines

  • Benefits eligibility and enrollment timing

  • Where to find policies or forms

  • How to update personal information in Dayforce

 

When You Should Submit an HR Ticket

Submit a ticket if:

  • You cannot find the answer in the Knowledge Base

  • Your issue is specific to your situation

  • You need HR to take action on your behalf

  • You are experiencing a system error you cannot resolve

  • The issue is sensitive or confidential

  • The matter is urgent or time-sensitive

 

Tips for Faster Support

When submitting a ticket:

  • Select the most accurate category

  • Use your full legal name as it appears in Dayforce

  • Include dates, details, screenshots, or other supporting documents, if applicable

  • Clearly describe what you have already tried

This helps HR assist you as quickly and efficiently as possible.

Disclaimer:
This article provides general information and guidance and may not address every situation or state-specific requirement. It does not create a contract, guarantee, or promise of any specific outcome. Company policies, practices, and legal requirements may vary by state and may change over time. This article does not replace or supersede applicable laws or official Company policies, handbooks, manuals, or training materials.

Start with the LWG Knowledge Base
LWG offers a comprehensive library of HR resources, answers to common questions, and step-by-step how-to guides that are available to you anytime in the LWG Knowledge Base. Many questions can be resolved quickly by searching the Knowledge Base before submitting a ticket.

Need Help with Your Specific Situation? Contact HR
If you need clarification or personalized support, submit an HR request through HappyFox. To request a phone call, include “CALL REQUEST” in the subject line of your ticket and an HR team member will reach out.

Tips for Faster Support & Resolution
To help HR assist you as quickly and accurately as possible:
  • Select the most appropriate request category so your ticket is routed correctly.
  • Verify your contact information:
    • Your full name as it appears in Dayforce
    • Your phone number
    • Your email address
  • Include all relevant details, dates, and any supporting information.
  • Create and consistently use a HappyFox login to track requests, receive notifications, and keep communication in one place.
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