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Home > .Start Here > How to Use the LWG Knowledge Base Effectively
How to Use the LWG Knowledge Base Effectively
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Quick Answer

The LWG Knowledge Base is your first stop for answers to common HR, payroll, benefits, timekeeping, and workplace questions. Using keyword searches, browsing by section, and reviewing linked articles can often give you immediate answers without needing to submit a ticket.

 

How to Find Answers Quickly

To get the best results:

  • Use short keywords, not full questions
    Examples:

    • “pay statement” instead of “Where do I find my pay statement?”

    • “clock edit” instead of “I forgot to clock out”

  • Try more than one keyword if needed (pay, payroll, time, PTO).

  • Browse by section if you know the general topic.

  • Click linked articles and tags to explore related information.

 

When the Knowledge Base Is the Best Tool

The Knowledge Base is especially helpful for:

  • Step-by-step system instructions (Dayforce, Cigna, other portals)

  • Common HR and payroll questions

  • Policy explanations and timelines

  • Guides and reference materials

  • “What do I do if…” questions

 

When to Submit a Ticket Instead

If you cannot find an answer, or your situation is unique or urgent, submitting a ticket is the appropriate next step. See Before You Submit an HR Ticket for guidance on when a ticket is needed.

 

Disclaimer:
This article provides general information and guidance and may not address every situation or state-specific requirement. It does not create a contract, guarantee, or promise of any specific outcome. Company policies, practices, and legal requirements may vary by state and may change over time. This article does not replace or supersede applicable laws or official Company policies, handbooks, manuals, or training materials.

Start with the LWG Knowledge Base
LWG offers a comprehensive library of HR resources, answers to common questions, and step-by-step how-to guides that are available to you anytime in the LWG Knowledge Base. Many questions can be resolved quickly by searching the Knowledge Base before submitting a ticket.

Need Help with Your Specific Situation? Contact HR
If you need clarification or personalized support, submit an HR request through HappyFox. To request a phone call, include “CALL REQUEST” in the subject line of your ticket and an HR team member will reach out.

Tips for Faster Support & Resolution
To help HR assist you as quickly and accurately as possible:
  • Select the most appropriate request category so your ticket is routed correctly.
  • Verify your contact information:
    • Your full name as it appears in Dayforce
    • Your phone number
    • Your email address
  • Include all relevant details, dates, and any supporting information.
  • Create and consistently use a HappyFox login to track requests, receive notifications, and keep communication in one place.
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