What Is Telemedicine and How Do I Use It? - Leeds West Groups

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What Is Telemedicine and How Do I Use It?

Quick Answer

Telemedicine allows you to receive medical and mental health care virtually through your medical plan, often at low or no cost.

Telemedicine Services May Include

Virtual urgent care
Primary care visits
Mental health counseling
Psychiatry services
Prescription support (when appropriate)

Telemedicine services are available 24/7 and can be accessed from your phone, tablet, or computer.

How to Access Telemedicine Through MyCigna (Online)

Visit www.mycigna.com.
Select Register or Log In.
Once logged in, select Find Care & Costs.
Choose Virtual Care or Telehealth.
Follow the prompts to:
- Schedule a visit
- Connect with a provider
- Review cost information

How to Access Telemedicine Through the MyCigna Mobile App

Download the MyCigna app from your app store.
Log in or register for an account.
Select Virtual Care from the home screen or menu.
Choose the type of visit you need and follow the prompts.

Important Reminders

You must be enrolled in an LWG medical plan to use MyCigna services.
Availability and costs depend on your specific plan.
Always use the MyCigna portal or app to ensure services are covered and billed correctly.

Need Help Logging In?

Use the Forgot Username or Password option on MyCigna.
Contact Cigna Member Services using the member number on your insurance ID card.

Disclaimer:
This article provides general information and guidance and may not address every situation or state-specific requirement. It does not create a contract, guarantee, or promise of any specific outcome. Company policies, practices, and legal requirements may vary by state and may change over time. This article does not replace or supersede applicable laws or official Company policies, handbooks, manuals, or training materials.

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