What Is Telemedicine and How Do I Use It? - Leeds West Groups

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What Is Telemedicine and How Do I Use It?

Quick Answer

Telemedicine allows you to receive medical and mental health care virtually through your medical plan, often at low or no cost.

Telemedicine Services May Include

Virtual urgent care
Primary care visits
Mental health counseling
Psychiatry services
Prescription support (when appropriate)

Telemedicine services are available 24/7 and can be accessed from your phone, tablet, or computer.

How to Access Telemedicine Through MyCigna (Online)

Visit www.mycigna.com.
Select Register or Log In.
Once logged in, select Find Care & Costs.
Choose Virtual Care or Telehealth.
Follow the prompts to:
- Schedule a visit
- Connect with a provider
- Review cost information

How to Access Telemedicine Through the MyCigna Mobile App

Download the MyCigna app from your app store.
Log in or register for an account.
Select Virtual Care from the home screen or menu.
Choose the type of visit you need and follow the prompts.

Important Reminders

You must be enrolled in an LWG medical plan to use MyCigna services.
Availability and costs depend on your specific plan.
Always use the MyCigna portal or app to ensure services are covered and billed correctly.

Need Help Logging In?

Use the Forgot Username or Password option on MyCigna.
Contact Cigna Member Services using the member number on your insurance ID card.

Need More Help? Contact HR

LWG offers a full library of HR-related information, team member resources, answers to common questions, and step-by-step how-to guides that are available to you at any time in the LWG Knowledge Base: https://leedswestgroups.happyfox.com/

If you still have questions or would like more personalized support, our HR team is happy to help. We care about our team members and want you to feel supported and confident every step of the way. Please do not hesitate to reach out.

How to Reach the HR Team

You can contact HR anytime by submitting a ticket through HappyFox: https://leedswestgroups.happyfox.com/new/

If you would like to speak directly with a member of the HR team, please include “CALL REQUEST” in the subject line of your ticket, and we will be happy to connect with you.

Tips for Faster Support & Resolution

To help us assist you as quickly and efficiently as possible, please keep the following in mind when submitting a ticket:

Select the most appropriate category associated with your inquiry so it is routed correctly.
Double-check your contact information before submitting:
- Your full name as it appears in Dayforce (no nicknames, please)
- Your phone number
- Your email address
  Accurate contact details help us identify and reach you quickly.
Include all relevant details, dates, and any supporting information associated with your question or request. This helps reduce follow-up questions and allows us to research or resolve your request more efficiently.
Create a HappyFox login and use it consistently when reaching out. This allows you to:
- Track your requests and past communications
- Receive faster notifications when responses are posted
- Keep all related information in one place