Quick Answer
Yes. Mental health and behavioral health services are covered through your Cigna medical plan and can be accessed in-person or virtually through MyCigna and telehealth services.
What Mental Health Services Are Covered
Depending on your selected medical plan, coverage may include:
-
In-network therapy and counseling
-
Psychiatry services
-
Virtual mental health visits
-
Prescription management
-
Access to the Employee Assistance Program (EAP)
Coverage details such as copays, deductibles, and provider availability depend on your plan.
How to Access Mental Health Services Through MyCigna (Online)
-
Go to www.mycigna.com.
-
Select Register if you are a first-time user, or Log In if you already have an account.
-
Follow the prompts to verify your identity using your personal information.
-
Once logged in, select Find Care & Costs to find in-network providers.
How to Access Mental Health Services Using the MyCigna Mobile App
-
Download the MyCigna app from the Apple App Store or Google Play Store.
-
Open the app.
-
Select Register if you are a new user, or Log In if you already have an account.
-
After logging in, select Find Care.
-
Choose Mental Health & Behavioral Health to explore available services.
Helpful Tips
-
Virtual visits may offer faster access than in-person care.
-
Always confirm providers are in-network to avoid higher costs.
Important Reminders
-
You must be enrolled in an LWG medical plan to use MyCigna services.
-
Availability and costs depend on your specific plan.
-
Always use the MyCigna portal or app to ensure services are covered and billed correctly.
Need Help Logging In?
-
Use the Forgot Username or Password option on MyCigna.
-
Contact Cigna Member Services using the member number on your insurance ID card.
