How Do I Request a 401(k) Loan?

REMINDER: Register or log in to your HappyFox account to gain access to ALL LWG Knowledge Base information.

Home > Benefits > 401(k) > How Do I Request a 401(k) Loan?

Quick Answer

401(k) loan requests are made directly through Voya Financial, not through Dayforce or HR.

How to Request a 401(k) Loan

Log in to www.voyaretirementplans.com.
Navigate to the Accounts page.
Select Loans & Withdrawals under the Take Action on Your Account section of the Accounts page.
Select the type of request you'd like to make: Request a Loan or Request a Withdrawal.
Complete the required request steps.
Review loan eligibility, limits, repayment terms, and fees.
Submit your request through the Voya portal.

Important Information

Loan availability and terms are governed by the plan and IRS rules.
Loan repayments are typically deducted automatically from your paycheck.
Loans may impact your retirement savings and long-term growth.

For questions about loan eligibility, repayment schedules, or processing timelines, contact Voya directly at 800-584-6001.

Tags

401k (6)

Need More Help? Contact HR

LWG offers a full library of HR-related information, team member resources, answers to common questions, and step-by-step how-to guides that are available to you at any time in the LWG Knowledge Base: https://leedswestgroups.happyfox.com/

If you still have questions or would like more personalized support, our HR team is happy to help. We care about our team members and want you to feel supported and confident every step of the way. Please do not hesitate to reach out.

How to Reach the HR Team

You can contact HR anytime by submitting a ticket through HappyFox: https://leedswestgroups.happyfox.com/new/

If you would like to speak directly with a member of the HR team, please include “CALL REQUEST” in the subject line of your ticket, and we will be happy to connect with you.

Tips for Faster Support & Resolution

To help us assist you as quickly and efficiently as possible, please keep the following in mind when submitting a ticket:

Select the most appropriate category associated with your inquiry so it is routed correctly.
Double-check your contact information before submitting:
- Your full name as it appears in Dayforce (no nicknames, please)
- Your phone number
- Your email address
  Accurate contact details help us identify and reach you quickly.
Include all relevant details, dates, and any supporting information associated with your question or request. This helps reduce follow-up questions and allows us to research or resolve your request more efficiently.
Create a HappyFox login and use it consistently when reaching out. This allows you to:
- Track your requests and past communications
- Receive faster notifications when responses are posted
- Keep all related information in one place