Quick Answer

Stop safely, call 911 if needed, secure the scene, and report the incident as soon as it is safe to do so.

If an accident occurs:

1. Stop and activate hazard lights

2. Call 911 for injuries or major damage

3. Do not leave the scene unless unsafe

4. Report the incident to your supervisor and Risk as soon as possible

5. Take photos and gather information

6. Complete an incident report within 24 hours

7. Do not admit fault

Participate in any required follow-up, investigation, or retraining.

Important Policy Notice
This FAQ provides general guidance only and does not replace or override the LWG Safety Manual, other applicable company policies, or applicable law. If there is any conflict, official policy and applicable law govern.

** The following is an excerpt directly from the LWG Safety Manual**

Vehicle Accident & Incident Procedures

• Incident Applicability: These emergency protocols and incident response procedures apply to all incidents involving company-owned or customer vehicles, ensuring consistent safety and accountability.

• Immediate Safety Action: Stop the vehicle, assess the situation, and turn on the hazard lights. Move to a safe area if possible.

• Emergency Services: Call 911 for injuries or severe damage.

• Secure the Scene: Do not leave the scene of the accident unless it's unsafe to stay (e.g., risk of fire or further accidents). Take note of the exact location of the incident, including nearby landmarks, road conditions, weather, and traffic patterns.

• Report the Incident: Report the incident to a supervisor and the Risk Department as soon as it is safe to do so. If injury occurs, follow injury care and reporting procedures.

  • Provide them with the facts of the accident, including:

    • Time, date, and location of the accident

    • Description of what occurred.

    • Any other parties involved (e.g., other vehicles, pedestrians)

    • Whether there were any injuries or damage to property

• Documentation: Take clear and detailed photos of any damage to the vehicle or other property involved, gather contact details of others involved (e.g., drivers, witnesses, etc.), and complete an incident report within 24 hours.

• Do Not Admit Fault: Share only facts with law enforcement and authorized company personnel. Let the company, law enforcement, and insurers determine who is responsible.

• Post-Incident Review: Participate in investigation, retraining, or corrective action if required.