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How Do I Contact HR?

The HR Team is here to support you, answer questions, and help you navigate workplace policies, pay, benefits, and other team member needs.

 

Quick Answer
You can contact HR at any time by submitting a support ticket through our Employee Support Center.

 

Primary Way to Contact HR

Submit a request online through HappyFox, our Employee Support Center: https://leedswestgroups.happyfox.com/new/

 

How it works:

  1. Select the category that best matches your question or concern.

  2. Complete and submit the appropriate inquiry form.

  3. If you would like to keep another party (such as a supervisor or employee) included, enter their email address in the CC field before submitting.

  4. Prefer to talk it through? Say so in your ticket and include the best number and time to reach you.

  5. A member of the HR team will review your request and follow up with you as soon as possible.

 

Common Reasons to Contact HR

You may contact HR for support with, including but not limited to:

  • Payroll: Pay questions go to Payroll. Choose a Payroll category on the same form.

  • Meal & Rest Breaks: Missed or interrupted breaks or questions about break requirements

  • Onboarding & Dayforce: New hire paperwork, tax forms, or system access

  • Benefits & Leave: Benefits questions, PTO, FMLA, accommodations, or leave requests

  • Workplace Conduct: Harassment, discrimination, retaliation, or safety concerns

  • Performance or Job Duties: Role expectations or performance-related questions

  • Policy Clarification: Help understanding any company policy or process

If you are unsure whether something should go to HR, submit a ticket and we will help direct it appropriately.

 

What Happens After You Submit a Ticket

  • HR reviews all requests promptly.

  • An HR team member will respond by phone or email, depending on the nature of the request.

  • All communications are handled professionally and with care, and information is shared only as necessary to address the concern.

 

Additional Support

In addition to HR, your direct supervisor and Director of Operations are also available to provide guidance and support when appropriate.

 

Disclaimer:
This article provides general information and guidance and may not address every situation or state-specific requirement. It does not create a contract, guarantee, or promise of any specific outcome. Company policies, practices, and legal requirements may vary by state and may change over time. This article does not replace or supersede applicable laws or official Company policies, handbooks, manuals, or training materials.

Start with the LWG Knowledge Base
LWG offers a comprehensive library of HR resources, answers to common questions, and step-by-step how-to guides that are available to you anytime in the LWG Knowledge Base. Many questions can be resolved quickly by searching the Knowledge Base before submitting a ticket.

Need Help with Your Specific Situation? Contact HR
If you need clarification or personalized support, submit an HR request through HappyFox. Prefer to talk it through? Say so in your ticket and include the best number and time to reach you.

Tips for Faster Support & Resolution
To help HR assist you as quickly and accurately as possible:
  • Select the most appropriate request category so your ticket is routed correctly.
  • Verify your contact information:
    • Your full name as it appears in Dayforce
    • Your phone number
    • Your email address
  • Include all relevant details, dates, and any supporting information.
  • Create and consistently use a HappyFox login to track requests, receive notifications, and keep communication in one place.