LWG CODE OF CONDUCT

Leeds West Groups' strives to be a leading employer and service provider within the automotive industry. All LWG team members are expected to follow our code of conduct in every aspect of business and interactions with others. By adhering to our Code of Conduct, we aim to uphold the values and principles that define Leeds West Groups and foster a culture of integrity, professionalism, and excellence.

The Code of Conduct does not cover every topic or expectation of employees. In addition to the Code of Conduct, employees are expected to comply with all other Leeds West Groups’ policies and procedures.

1. Integrity and Honesty: We conduct our business with the highest standards of integrity and honesty in all interactions with customers, team members, and business vendors, and the use of all company resources and systems.
2. Safety First: Safety is paramount in all aspects of our operations. We adhere to strict safety protocols to protect the well-being of our team members, customers, and the community.
3. Quality Service: We are committed to consistently delivering superior automotive services, striving to exceed customer expectations through meticulous attention to detail and skilled workmanship.
4. Customer Satisfaction: Customer satisfaction is a top priority. We listen to our customers’ needs, communicate clearly, and provide solutions that meet or exceed their expectations, ensuring their vehicles are safe and reliable.
5. Professionalism: We always maintain a professional demeanor, treating customers, team members, and business vendors with respect and courtesy. We uphold a clean and organized work environment that reflects our commitment to professionalism and safety.
6. Continuous Growth & Improvement: We are dedicated to continuous learning and improvement. We stay updated on industry trends, technological advancements, and best practices to enhance our skills and deliver superior service.
7. Teamwork and Collaboration: We value teamwork and collaboration, recognizing that our collective efforts are essential to our success. We support each other, share knowledge and expertise, and work together to achieve common goals.
8. Confidentiality and Privacy: We respect the privacy and confidentiality of our customers' information, as well as proprietary company data. We handle sensitive information with care and maintain strict confidentiality.
9. Compliance with Laws and Regulations: We comply with all applicable laws, regulations, and industry standards governing our business operations, including those related to safety, environmental protection, labor, and consumer rights.
10. Zero Tolerance for Discrimination and Harassment: We maintain a workplace free from discrimination and harassment. We treat all individuals with dignity and respect, regardless of race, color, national origin, gender, gender identity, pregnancy, sexual orientation, age, religion, disability, or other protected characteristics. We are dedicated to fostering and protecting a diverse, inclusive, and safe workplace for everyone.

Violation of the Code of Conduct may lead to disciplinary action, up to and including termination. Employees must report any violations of this Code of Conduct or unethical behavior they experience or witness to their supervisor or HR. We prohibit unlawful retaliation against anyone who reports in good faith or participates in an investigation of a possible violation of the Code of Conduct.